do you have an issue?

If you are unhappy with the level of our service, please contact us and let us know. It is mainly through your feedback that we are able to review and keep improving the overall service we provide. We will do our best to resolve any complaint that you have as quickly as possible, once it has been investigated.

If you would like to submit issues regarding abuse of our services or a complaint regarding our services including, but not limited to: illegal activity, child abuse or exploitation, spam, malware, phishing, hacking, trademark or copyright infringement, or cyber-crime; please submit your issue to customerservices@graphitas.co.uk

If you are unhappy with our service please contact us within 5 days of the incident, by emailing complaints@graphitas.co.uk To avoid any delay, please do not send correspondence to individual employees' email addresses.

We will deal with your complaints or queries as quickly as possible. As a guideline, we will try to respond to your enquiry within 5 working days of receipt of your enquiry.

Managers at the highest appropriate level deal with all complaints. If your complaint is not resolved to your satisfaction you can ask to escalate the matter internally by writing to our Customer Care Team at Lorem House, The Marina, Lowestoft, Suffolk, NR32 1HH, explaining that you wish the matter to be escalated.